Terms and Conditions of the Website norakrasteva.bg and for Provision of Photographic Services

1. We are „Nora Krasteva Photography" EOOD, UIC 205626896, with registered office and management address: Sofia 1415, Vitosha District, 98 Okolovrasten Pat Str., fl. 4, represented by Nora Danchova Krasteva (hereinafter referred to as the „Photographer", „we", „our/us").
2. Our core activity includes organizing and conducting boutique pregnancy photoshoots and other types of portrait photography, combining artistic retouching, styling, and professional studio shooting. Through our website https://norakrasteva.bg/ („Website"), we provide users with access to an author's portfolio, detailed information about the photographic service packages we offer, and the opportunity to submit inquiries, make online reservations, etc.
3. These Terms and Conditions („TC") govern our contractual relations with the visitors of our Website and the consumers of our photographic services (hereinafter referred to as „Clients", „you", „your").
4. The Photographer provides professional photographic services, including, but not limited to:
   • Pregnancy photoshoots;
   • Individual photoshoots;
   • Family photoshoots;
   • Children's photoshoots;
   • Newborn photoshoots;
   • Gift vouchers;
   • Sale of photographic products and digital images;
   • Other services published on the Website.
5. By using the Website, sending an inquiry, requesting a photographic service, or confirming a reservation, the Client declares that they have read, understood, and accept these TC.

1. A reservation can be made through:
   • The online booking system on the Booking Website — Booking — Nora Krasteva Photography;
   • The contact form on the Website — Contact — Nora Krasteva Photography;
   • By email at nora@norakrasteva.com;
   • At the telephone number indicated on the Website;
   • Via social networks (for example, on our Instagram and Facebook pages);
   • Via another communication channel, if such is indicated on the Website or provided by the Photographer.
2. After submitting a request, the Client receives a reply about the possible dates by email or another communication channel within 24 hours or on the first working day following the received request.
3. The Photographer makes all reasonable efforts to keep the information on available slots up to date but does not guarantee final availability until the reservation is confirmed. The Photographer has the right to refuse a reservation or to offer an alternative date and time in the absence of free dates, technical problems, or other objective reasons.
4. The reservation is considered definitively confirmed only after a deposit (advance payment) amounting to 50% (fifty percent) of the total price of the selected service or package is received. The deposit shall be paid via bank transfer or in another manner previously agreed upon with the Photographer. Until the amount is received, the selected slot remains available for booking by other clients.

1. All prices on the Website are announced in Euros (EUR). The prices are final and include Value Added Tax (VAT), as well as all other applicable taxes and fees, unless explicitly stated otherwise.
2. The Photographer reserves the right to update and change the prices of the services at any time. Any price changes do not affect reservations already confirmed by the Photographer or photoshoots already completed.
3. Payment shall be made in a manner agreed upon between us and the Client and to the bank account specified by the Photographer or on-site.

1. Gift vouchers issued by the Photographer can be used solely and exclusively for the specific photographic service or package explicitly inscribed in them. At the request of the Client (or the bearer) and subject to availability in the Photographer's schedule, the voucher can be used to upgrade to a higher/more expensive service package, provided that the Client (the bearer) pays the price difference according to the current tariff at the time of the photoshoot.
2. Gift vouchers are not exchangeable for their cash equivalent, cannot be returned for a refund, and cannot be used to purchase other goods or services outside those specified in the voucher.
3. Each gift voucher has a defined validity period printed on it. The photoshoot must be booked and conducted within this period. After the expiration of the validity period, the voucher is considered invalid, its effect is automatically terminated, and it cannot be used, whereby the Photographer does not owe compensation or a refund of the amount paid for it.
4. The possession of a gift voucher does not automatically guarantee a reserved date and time in the Photographer's schedule. In order to ensure a desired and convenient slot for the Client, we strongly recommend scheduling the date for the photoshoot in a timely manner and as early as possible within the validity period of the voucher. The Photographer bears no responsibility if the Client attempts to make a reservation at the end of the validity period and all slots in the studio's schedule are already booked.
5. The risk of loss, damage, or destruction of the gift voucher is borne entirely by the Client (or the bearer). Lost, stolen, mechanically damaged, or destroyed vouchers are not reissued and are not subject to refund by the Photographer.

1. The Client has the right to request a rescheduling of an already reserved photoshoot, whereby the Photographer offers a new date and time depending on the current occupancy and availability in the studio's schedule.
2. Upon sending a written notification for cancellation of the reservation at least 2 (two) weeks (14 calendar days) prior to the agreed date of the photoshoot, the paid deposit is refunded to the Client in full.
3. In the event of a cancellation or withdrawal from the photoshoot less than 2 (two) weeks (14 calendar days) prior to the agreed date, as well as upon the Client's failure to appear at the agreed hour, the paid 50% deposit shall NOT be refunded and shall remain entirely in favor of the Photographer as compensation for the blocked and unused slot in the studio. The same non-refundability rule applies to short-notice reservations made within the 14-day window immediately preceding the photoshoot date, should the Client decide to cancel.
4. In the event of sudden illness, medical complications related to pregnancy, or other unforeseen extraordinary circumstances (force majeure), the parties may, by mutual consent, agree on a new date for the photoshoot without the Client losing the paid deposit, regardless of the notice period.
5. The Photographer reserves the right to unilaterally reschedule the photoshoot upon the occurrence of objective reasons beyond their control, including, but not limited to: sudden illness, technical failure of the equipment in the studio, or other insurmountable circumstances. In these cases, the Photographer is obliged to inform the Client in a timely manner and to offer the first possible alternative dates for shooting.

1. Pursuant to the applicable consumer legislation, the Client has the right to withdraw from the concluded distance contract (e.g., online reservation or purchase of a gift voucher) without giving any reason within a 14-day period, starting from the date of the conclusion of the contract – the acceptance of the TC (in this case – the purchase of a voucher or confirmation of a made reservation).
2. To exercise their right of withdrawal, the Client must notify the Photographer by phone or email (see our contacts below) before the expiration of the 14-day period. In this case, the Photographer refunds all received sums (including the paid deposit) within 14 days of the notification.
3. The Client has no right of withdrawal in the following cases:
   • When the service has been fully provided and the shooting of the photoshoot has already been performed (even if the 14-day period has not expired). By performing the shooting, the Client explicitly agrees that they lose their right of withdrawal;
   • After the expiration of the 14-day statutory period from the moment of payment/reservation.

1. The Client undertakes to appear in the studio on the previously agreed and confirmed day and time for conducting the photoshoot.
2. In the event of a delay on the part of the Client, the duration of the photoshoot is automatically reduced by the time of the delay, in order to comply with the studio's schedule and prevent overlapping with subsequent reservations. In these cases, the price of the package service remains unchanged and is not subject to reduction.
3. The Photographer is not responsible for unmade or missed shots, as well as for unsatisfactory final quality of the service, resulting from delay, inappropriate behavior, lack of cooperation, or refusal to follow professional guidelines by the Client (or their accompanying persons).
4. The Photographer reserves the right to immediately and unilaterally terminate the photoshoot in the event of aggressive, offensive, disrespectful, or other unacceptable behavior on the part of the Client. Upon such termination, the paid deposit is not refunded, and the Photographer is released from further commitments for the performance of the service.

1. Participation in pregnancy photoshoots is conducted entirely at the request, personal discretion, and sole responsibility of the Client. Conducting the photoshoot and staying in the studio are of an exclusively creative and aesthetic nature and in no way replace or can be interpreted as medical advice, consultation, or recommendation.
2. The Client has the explicit obligation to inform the Photographer in a timely manner of any specific health conditions, medical limitations, or prescriptions from the tracking physician that could affect the physical condition of the Client during the shoot (e.g., the need for more frequent breaks, restrictions in certain poses, rapid fatigue, etc.).
3. The Photographer bears no responsibility for any health discomfort, pregnancy complications, or other health problems occurring during or after the photoshoot, unless they are a direct and immediate consequence of intentionally faulty and unlawful behavior or gross negligence on the part of the Photographer.

1. All proprietary and selected clothing provided by the Photographer (dresses, pregnancy outfits, etc.), accessories, decors, and props are provided to the Client for temporary use during the photoshoot. The Client undertakes to use them with the care of a good custodian and solely for their intended purpose.
2. In the event of intentional damage, permanent staining (which cannot be removed with standard dry cleaning), tearing, or destruction of the provided outfits, props, or elements of the studio equipment (including lighting fixtures and backgrounds) through the fault of the Client or their accompanying persons, the Client bears full material responsibility. They undertake to reimburse the Photographer for the actual value of the caused damages, including the costs for repair, dry cleaning, and/or purchasing a new identical item.
3. The Photographer bears no responsibility whatsoever for loss, theft, damage, or forgotten personal belongings, money, documents, and valuables of the Client, left unattended on the territory of the photo studio before, during, or after the completion of the photoshoot.

1. All captured photographs are subjected to professional selection, processing, and retouching according to the author's and artistic judgment, as well as to the specific and established visual style of the Photographer, with which the Client is acquainted in advance by reviewing the portfolio on the Website.
2. The Client accepts and agrees that photographic services by their nature represent a product of creative activity. Therefore, subjective discrepancies between the aesthetic expectations of the Client and the final visual result cannot be a ground for complaint, refusal to accept the shots, or a request for a refund of the paid sums.
3. The Photographer provides only the final processed shots in digital format. Unprocessed, raw files (RAW) are not provided to the Client in any form, unless agreed otherwise between the parties and under additional conditions.
4. The finished processed photographs are delivered to the Client in digital format with high resolution through a secure personal online gallery, a download link, or by another electronic means previously agreed upon between the parties.
5. The standard term for final processing and provision of the finished photographs is up to 30 (thirty) working days, counted from the date of the photoshoot (or from the date of submission of the final selection by the Client, in case the package requires one), unless another term is fixed in the selected package or in written correspondence.

1. All photographs captured during the photoshoot represent original works of art and are subject to copyright within the meaning of the Copyright and Neighboring Rights Act (CRNA).
2. The exclusive economic and moral copyrights over all images and digital files belong entirely to the Photographer (respectively to „Nora Krasteva Photography" EOOD).
3. With the delivery of the final processed photographs, the Photographer grants the Client a non-exclusive, limited right to use the shots solely for personal, family, and non-commercial purposes (including sharing on personal profiles in social networks, printing for personal archive, etc.).
4. Without the prior express written consent of the Photographer, the following actions by the Client or third parties are prohibited:
   • Sale, rental, sub-licensing, or any other onerous transfer of the photographs;
   • Use of the shots in commercial, advertising, PR, or marketing campaigns of legal entities and trademarks;
   • Provision of the photos to third parties (including magazines, blogs, agencies, or brands) for commercial use or publications;
   • Removal, cropping, or erasure of an author's logo, signature, or watermarks, in case such are placed on the shots;
   • Performing subsequent significant digital editing, additional processing, color changes, applying filters, or any other modification of the photos that violates the original artistic intent and style of the author.
5. Upon any public sharing of the photographs on the internet (including, but not limited to: social networks like Instagram, Facebook, TikTok, personal blogs, or websites), the Client undertakes to indicate/tag the name of the author in an appropriate manner indicating authorship (for example: Photographer: Nora Krasteva / Nora Krasteva Photography or through a direct reference/link to the official profiles of the Photographer).
6. All intellectual property rights over the content of the Website are reserved for the Photographer and/or their partners. Content published on our Website by third parties is the sole responsibility of the authors of such content. We are not responsible for the content of other web pages and sources, links to which could be published on our Website. Users may not use the content of our Website for commercial purposes, direct or indirect.

1. The Photographer has the right to use selected photographs captured during the session for the purposes of their professional presentation (portfolio), only after receiving prior, express, and written consent from the Client.
2. In the presence of express consent, the Photographer may publish and display the shots in various channels and formats, including but not limited to:
   • The official professional portfolio and showcases in the studio;
   • The Website;
   • The official profiles of the Photographer in social networks;
   • Printed or digital promotional materials (brochures, catalogs, presentations);
   • Art exhibitions and professional photography competitions.

1. The Photographer takes maximum care for the quality execution of the services but bears no property or non-property liability for non-performance or delay due to:
   • Unfavorable meteorological or climatic conditions (for outdoor shooting locations);
   • Sudden illness, physical discomfort, or emotional state of the participants in the photoshoot;
   • Actions or omissions of third parties (including companions of the Client) that obstruct the shooting process;
   • Occurrence of technical problems, failures in communication networks, or software crashes that are beyond the direct and reasonable control of the Photographer.
2. The total and maximum financial liability of the Photographer towards the Client, arising on any legal ground in connection with the provided service, cannot under any circumstances exceed the value actually paid by the Client for the specific photographic service or package.
3. Neither party shall be held liable for full or partial non-performance of their contractual obligations if it is due to the occurrence of circumstances of an extraordinary nature which could not be foreseen or prevented (force majeure). This includes, but is not limited to: natural disasters, fires, accidents, epidemics, military actions, strikes, mass riots, power outages, disruption of internet services, or other global or local extraordinary events.

1. The collection, processing, and storage of the personal data of the Clients (including names, contacts, and digital images) is carried out in strict accordance with the requirements of Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act, and the detailed Privacy Policy published on the Website, which we kindly ask you to review.

1. All arising disputes, disagreements, or claims between the parties, arising out of or related to the interpretation and execution of these TC, shall be resolved in good faith, through negotiations and by mutual consent. Pursuant to the applicable consumer legislation, Clients have the right to seek assistance from the Consumer Protection Commission, as well as from the Online Dispute Resolution (ODR) Platform of the European Commission, accessible at the following internet address: https://ec.europa.eu/consumers/odr.
2. In the event that the parties do not reach an agreement in the manner specified above, the dispute shall be referred for final resolution to the competent Bulgarian court on the territory of the Republic of Bulgaria. For all matters not explicitly settled in these TC, the provisions of the effective Bulgarian legislation shall apply.

1. The Photographer reserves the right to unilaterally change and supplement these T&C at any time. All amendments enter into force immediately after their publication on the Website. With respect to Clients who have already booked a photoshoot or such has been shot and the finished materials under it are expected, the T&C that were in force at the time of making the reservation/payment shall apply.

„Nora Krasteva Photography" EOOD

Address: Sofia 1784, 11 Magnaurska Shkola Str., fl. 2, office 215

Telephone: +359 88 868 6224

Email: nora@norakrasteva.com

Website: norakrasteva.bg